My shopping cart
Your cart is currently empty.Continue Shopping
This policy may be amended from time-to-time. The most current version of this policy will be posted on our website, with the date of update shown.
We collect and hold information about you that is reasonably needed for our operations and activities and as is required by law. Our association functions and activities include:
Generally we collect the following personal information about you:
We may combine your contact details above with other information about you, for example:
We may use your personal information, including your contact details, to provide you with information about events and services, including those of other members and third parties, which we consider may be of interest to you. We may provide your details to other organisations for specific marketing purposes. You may opt out at any time if you no longer wish to receive event and marketing information. In order to do so, you will need to request that we no longer send marketing materials to you or disclose your information to other organisations for marketing purposes. You can make this request simply by unsubscribing to emails circulated to you or by contacting Living Illumination directly advising that you no longer wish to receive direct marketing communications.
You may request access to the personal information that we hold about you by contacting Living Illumination directly. Living Illumination will deal with your request for such access within a reasonable time after the request is made. If access is refused, Living Illumination will set out the reasons for the refusal under the relevant provisions of the Privacy Act and the mechanism to complain about the refusal. Where the Act provides, reasonable charges in relation to a request may be made for giving access to the personal information.
We collect personal information directly from you. We may record your contact details when you call us, when you fill out an application form, when you complete a competition entry, when you participate in a transaction, when you provide your contact details via web, mobile or email or when you ask us for information or request something from us. Sometimes we collect personal information about you from another person or business, or from a publicly available source. For example:
We use lawful and fair means to collect your information. We will collect personal information about you from another person or from a publicly available source only if it is unreasonable or impracticable to collect it directly from you, and we will take reasonable steps to inform you that we have collected your personal information. Those reasonable steps may include informing you through this statement. If we receive personal information about you that we have not requested, and if we determine that we could not have lawfully collected that information under privacy law if we had requested it, we will destroy or de-identify the information, if it is lawful and reasonable to do so.
You have the option of not identifying yourself, or of using a pseudonym when dealing with us. If you choose to deal with us anonymously or using a pseudonym, we can give you general information about our events and services, and you may be able to participate in those, however there are some things we cannot do, for example, if you do not give us your personal information, we cannot:
We collect and record personal information about you so that we can carry out our functions and activities described above. The primary purposes for which we collect your personal information include so that we can:
We also collect your personal information for certain secondary purposes that are related to those outlined above. Secondary purposes may include so that we can run our business efficiently, for example, our advisors can provide us with customer research, or so that we can use technology to automate our processes and systems and to understand how our association is performing, to allow us to operate efficiently and to lower costs by outsourcing services (such as collecting or paying money).
We take reasonable steps to make sure that the personal information we collect, use and disclose (where relevant), is accurate, up-to-date and complete. Where we believe that the personal information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information.
You may request that we correct your personal information that we hold by contacting Living Illumination on the contact details provided below. Living Illumination will take reasonable steps to correct the information to ensure that it is accurate, up-to-date, complete, relevant and not misleading within a reasonable time. If we do not agree with the corrections you have requested, we are not obliged to alter you personal information accordingly. However, where we refuse to correct any personal information as requested by you, a written notice which sets out the reasons for our refusal will be provided.
We make reasonable efforts to ensure that the most up-to-date security measures are used on our website and emails and that at our physical locations for the protection of your personal information. We hold your personal information in electronic files and take reasonable steps to ensure that any personal information kept in our files is protected from misuse, interference, loss, unauthorised access, modification or disclosure. This means that, in respect of electronic files, we (or our service providers) maintain secure electronic network systems. When we receive emails, we will retain the content of the email and our response to you where we consider it necessary to do so. Your email address will only be used or disclosed for the purpose for which is was provided. It will not be added to any mailing lists or used for any other purpose without your consent. However, we cannot guarantee that any information transmitted via the internet by us, or yourself, is entirely secure.
Use of websites and social medial sites is at your own risk. When we no longer require your personal information (including when we are no longer required by law to keep records relating to you), we ensure that it is destroyed or de-identified.
You should be aware that personally identifiable information which you voluntarily include and transmit online on the Service or in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum such as an in-person panel or survey, may be viewed and used by others without any restrictions. We are unable to control such uses of your personally identifiable information, and by using the Service or any other online services you assume the risk that the personally identifiable information provided by you may be viewed and used by third parties for any number of purposes.
You may also lodge a complaint with The Office of the Australian Information Commissioner via Telephone: 1300 363 992 or email.